OFFERING GREAT SERVICES TO ENHANCE YOUR BUSINESS COMMUNICATIONS!
Are you looking for more than your typical answering and message center? Speed-E’z offers remote virtual receptionist, message and voice storage, Internet messaging, appointment scheduling and so much more – all at a reasonable price. Speed-E’z is fully HIPAA-compliant. Look at all of our great answering sertvices that could serve your business!
To learn more about any of the services we offer please contact Speed-E’z at 210.615.0964 today!
FULLY HIPAA-COMPLIANT
Speed-E’z Exchange & Courier Service is proud to announce that we are Fully HIPAA Compliant and continually work towards keeping our Physicians and their patient’s information safe and secure.
AFTER HOURS ANSWERING SERVICE
Our after-hours answering services bridge the gap between you and your patients/customers after your business/practice closes for the night or weekend. Seemingly lengthen your business hours by having our caring and professional agents answer your calls after hours and you will be able to grow your business while improving customer satisfaction.
Every call is important! Never miss a call again, build your customer or patient loyalty by being available 24/7/365, and save money over hiring your own after-hours staff.
Our professional telephone agents will promptly answer your calls after business hours. Your calls are always answered with your business name and agents are presented with only your company information and instructions. Custom message slips are built for each type of call, ensuring that you always get the information you need. Each message is handled according to your instructions for that type of call. Messages can be held for client check-in or web pick-up, verbally relayed by an agent or voicemail, or dispatched via fax, email, page, text or patch. Speed-E’z understands the importance of our availability to you. We’ve built redundancy into our phone and internet systems, ensured we always have power by having an onsite battery backup and generator, and established remote agent connection in case of weather emergencies. Speed-E’z gives you the peace of mind of knowing that you will never miss another vital call.
With over twenty years of experience in after-hours answering service, we can service clients of all sizes!
CALL OVERFLOW SERVICES
Give yourself an advantage over your competitors by being available to your callers at all times.
Nobody likes to receive a busy signal or have their call unanswered when reaching out to a business or medical office. Every missed call could be a missed opportunity. Your clients and patients are busy people too and may feel angry if they think their needs are ignored. Don’t let them take their business elsewhere!
Elevate your business to the next level by using Speed-E’z Overflow Services. Your phones will automatically roll over to us if your staff is busy or on the other line! Messages will be taken and relayed or dispatched, or calls can be live transferred - and your patient or customer will never know that they were not speaking to someone in your office!
CONTACT-CALL CENTER SERVICES
Speed-E’z understands the importance of communication.
When you choose us as your call center, you choose a partner dedicated to providing you with an excellent central hub of 24/7/365 communication. Speed-E’z specially trained agents will take all your incoming calls, and assist, route or dispatch the calls accordingly.
Speed-E’z Call Center Agents are also there for you — on demand — to take orders, process tickets, clock your employees in and out, answer frequently asked questions and confirm any dispatched calls!
DISPATCH SERVICES – MESSAGE DISPATCHING
Get online access to all of your messages.
Have the ability to research your past messages online without having to call and check-in with one of our receptionists.
It saves you time and money!
Speed-E’z provides group wake-up or reminder calls, texts, or emails - great for students, seminars, or corporate events!
Our live agents or automated system can provide professional and prompt wake-up and reminder calls to clients. By using Speed-E’z, you don’t lose the human touch that strictly automated services do not provide. You have someone on your team, keeping you on top of things.
REMINDER & WAKE-UP SERVICES
Speed-E’z provides group wake-up or reminder calls, texts, or emails - great for students, seminars, or corporate events!
Our live agents or automated system can provide professional and prompt wake-up and reminder calls to clients. By using Speed-E’z, you don’t lose the human touch that strictly automated services do not provide. You have someone on your team, keeping you on top of things.
VIRTUAL RECEPTIONIST SERVICES
There are many reasons why your company can benefit from a virtual/off-site receptionist!
Free up vital staff to concentrate on key issues without having to “man the phones”.
Save time! Recruiting, hiring, and training a new employee takes a lot of your valuable time and can be a hassle - with no guarantees that you’ve found the right fit for your business.
Save money! A virtual receptionist is available 24/7/365 at a fraction of the cost of a full time receptionist who is only available 40 hours per week. Your virtual receptionist will not require any benefits, tax costs, an office, or office equipment, and only works for you when you need them.
Improve business image! A professional virtual receptionist can make your small business appear larger and more customer service oriented.
You are in charge! Speed-E’z Virtual Receptionist’s will only work for you when you need us and only perform the tasks you need!
Using Speed-E’z to maintain a virtual office can foster business growth, improve operations, and reduce the stress level of the business owner or manager.
What can your Speed-E’z Virtual Receptionist do?
Handle and screen all incoming calls, or just your overflow calls.
Take messages and relay them to you according to your instructions, via email, fax, page, or text.
Transfer live calls to you, your nurse, or a company sales person.
Answer FAQ’s about your company and it’s services and/or pricing.
Monitor and respond to company e-mail.
Schedule and Confirm appointments
Make business calls on your behalf
Customer follow-up calls
Database building
Data Entry
Candidate Screening & Employment Verifications
Virtual Receptionist Services can also be combined with Speed-E’z Voicemail Services for added benefits.
Don’t miss out on all the benefits of having a Speed-E’z Virtual Receptionist!
